Return-Refund & Delivery Policy

Return & Refund Policy of

  1. If you are not happy with your purchase, we will accept the return of an unused product within 7 days. Once we receive the returned item Dfactorywill then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order)
  2. Please allow 1-2 weeks for your return to be processed.
  3. Customize products once orders are not applicable for return or replacement.
  4. Dfactory will not issue refunds for products purchased through other entities, such as distributors or retail partners.
  5. Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
  6. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
  7. If returned product is damaged or used, No money will be refunded. Also shipping charge may apply for re delivery.
  8. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
  9. Dfactory has flexible return policy. Once product is returned and if it is applicable for return Dfactory will refund money within 7-8 working days.