FAQ's

Frequently Asked Questions


Reach us via mail or contact form and send received item pictures within 2 days of delivery, we will replace it.
If a buyer doesn't receive their item, contact us with the order id and tracking number.
“Dfactory” is a Sole Proprietorship based firm, engaged as the foremost Manufacturer and Trader of Customized Photo Frame, Sublimation Clock, Sublimation Frame, Photo Frame, Wooden Photo Frame, Sublimation Photo Frame, Sublimation Wall Hanging and much more. Our products are high in demand due to their premium quality, seamless finish, different patterns, and affordable prices. Furthermore, we ensure to timely deliver these products to our clients, through this we have gained a huge client base in the market.
Here is the customization of photos in the frame when you place the order, you cannot cancel the order after purchase.
Inform us within 7 days of delivery and give justification.
The most common payment methods are Debit Cards, Credit card, Digital Wallets - Paytm, Phone Pe, Google pay and Cash on Delivery (COD).
Sign in > My account > Coupon Section and auto send to your registered mobile number and email occasionally.
Pine wood MDF board 4 mm.
Low quality photos, Less resolution and highly compressed photos are not acceptable and may result in order cancellation.